Seamless eCommerce Support with AI Call Assistants in Odoo

ANURAG P
January 20, 2025
ai-call-assistants-odoo-ecommerce-strategy

As eCommerce continues to grow in 2025, the customers’ expectations to be served with greater speed, which is more convenient with greater personalization are higher. Manufacturers must search for novel ways to advance their businesses and the buying process. The best way to employ this is to have A. I call assistants on your e-commerce platform. Our AI-Call Assistants, which are based on artificial intelligence and connect seamlessly with Odoo, change the way how companies answer consumers’ orders, questions, and support demands over the phone.

To build on the basic call center offerings, we have developed an AI-Call Assistant offering. Using a simple phone call, clients can make an order, ask about an item, and receive help right there, and then because of conversational functionalities, this unique functionality begs the question: how can your eCommerce processes be transformed

AI-Call Assistants in Odoo

The AI technology focused on engaging the consumers through a phone conversation is referred to as an AI-Call Assistant. The NLP feature of the system means that the assistant can understand, analyze, and respond to the client’s questions immediately. Self-employment- since the system is automated, the call assistants are always available to serve their capacity to several clients and do not show limitations due to personnel levels or working hours and unlike other call center systems, they depend on the human agents.

Because of our AI-Call Assistants’ complete integration with Odoo’s powerful backend, every order placed through the system is handled automatically, generating sales orders, updating stock levels and maintaining customer profiles without the need for human participation.

How AI-Call Assistants Work in Odoo

AI-Call Assistants are user-friendly for both consumers and companies Twilio a well-known cloud communications platform, is connected with the system to guarantee excellent phone conversations The procedure is as follows:

1.Call Interaction via Twilio

Twilio is used to make the connection when customers interact with a specific phone number; the AI-contact assistant greets customers and moves to engage in a casual conversation that appears human. Customers have an opportunity to place direct orders/orders look, to clarify something about products, and get detailed information on prices. The AI assistant understands the client’s questions and helps to answer them, making sure they finalize their purchase quickly and efficiently.

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2. Placing an Order

The AI-Call Assistant provides information to the customer and guides him or her through all the steps in the ordering process if the latter desires and the assistant makes sure of the products that the client is interested in buying, reviews the order details and finalizes the purchases. Once the order is confirmed, the system can generate a sales order in Odoo on the spot.

3. Order Processing in Odoo

Odoo is an enterprise-based software and after the call, the backend goes within its control. The system updates inventories automatically to manage inventory levels; invoicing is also carried out by the system, and sales records appear in the concerned client’s profile. and this eliminates instances of inaccuracy especially in the ordering process because the customer touch point is accurately captured.

4. Human-Like Conversational AI

Our AI-Call Assistant provides interactions that are similar to those of a human by utilizing sophisticated natural language processing (NLP) this implies that clients believe they are interacting with an informed, amiable representative who is aware of their needs and provides accurate responses.

Steps to Integrate AI-Call Assistants with Odoo

Don’t think it is as difficult as you think to integrate AI-Call Assistants to your e-commerce channel. In fact, you can now easily augment this powerful feature to your existing system of Odoo through the professional integration solutions offered by Bassam Infotech. This is how you can begin:

Choose Your Twilio Number

You’ll need a Twilio number in order to use the AI Call Assistants. When you decide that it will be helpful to provide a dedicated phone line for clients to place orders or ask questions about your products we will help you set that up.

Customize the AI Assistant

You can modify our AI-Call Assistant to meet the requirements of your company. We can customise the AI to fulfil your needs, whether you want it to respond to product questions, process orders, or offer customer service.

Integration with Odoo

you will get the bespoke AI-Call Assistant integrated into your Odoo system also ensures that unless a task is carried out via email or chatbot interface, an interaction with the AI is logged, that any order is processed immediately, and that all customer records are updated as necessary.

Launch and Support

After presenting the material, we will guide you through the process of launching the system, and then we will provide you with further help to ensure that the AI-Call Assistant will work as it is intended when set up and Our staffs is ready to help you get the most from the integration of AI into our eCommerce business.

Benefits of Call Assistance in eCommerce

Both your company and your clients can gain a lot by integrating AI-Call Assistants into your e-commerce platform Here’s how:

Enhanced Customer Experience

For the order completion, the customers do not need to wade through a complex site’s web. They might be able to achieve shopping in less time and without visiting a store simply by dialing an AI agent who will understand what they need, what they want to know about the product, and place an order on behalf of the consumer.

Increased Operational Efficiency

About 30% of the sales and order management process is done through AI call assistants and this saves time for follow-up questions from the same customer, freeing up your employees to do higher value tasks while the AI handles standard queries and business and The fact is that each order is received and processed within the system, and all the activities are tracked, thus minimizing the probability of an error.

Cost-Effective Scaling

Caller help desk services, customer relations staffing times to answer phone calls all through the year become extremely costly and time demanding, more so during peak seasons without necessitating recruiting of more personnel; AI-Call Assistants offer the personnel variety alternative with an infinite call cycle.

Global Accessibility

AI call assistants extend the coverage of your e-commerce firm by servicing multiple languages and working on rotations as the customer can place an order to your business in their local language at any time, knowing that the business is open 24/7.

Real-Time Order Management

With the integration between the AI-Call Assistant and Odoo, each order of the product is processed in real-time since there are no interferences between the two platforms and helps you in managing your operations because your stock, customer details and sales information are always up to date.

24/7 Availability

AI-Call Assistants cant be as personal as human agents; they are always available so clients can place orders or follow up on some product at anytime of the day or night. Its always available nature ensures that your eCommerce firm can reach out to customers in any part of the world and be able to make sales at unreasonably odd hours.

Obviously,when we talk about eCommerce, AI-Call Assistants are the future of customer support. Your company can add more value to the shopping experience by giving customers a very easy and friendly environment for ordering goods and asking questions. The integration of the interface with Odoo shall enhance your operational efficiency and scalability of operations where every communication received is processed in real-time.

Welcome to the beginning of a simplified eCommerce experience! Bassam Infotech’s AI-powered solutions contact us today

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