What’s New CRM Features In Odoo18
The customer relationship management tools in the Companies will do exactly that helping your executives to be more attentive in business opportunity generation and sourcing in leads from various areas of business. Real-time customer management has become much easier in the Odoo18, the highly optimized CRM module , these improvements make the usage more friendly for users, help to get more details about customers behaviour, and are more flexible for companies in different fields of economy. Here in this blog, We will talk more about the new CRM features in odoo18 to understand why the upgrade is good for your business, and how these changes can be good news for your business.
Odoo18 New CRM Features
Enhanced Lead and Opportunity Management: Kanban View Customization in Odoo18 Allows you to customize the Kanban view with even greater flexibility.
Opportunity Prioritization Scoring: A new referring ability that extends the possibilities of scoring allows sales teams to prioritize opportunities based on customer interest, activity, and sales potential.
AI-Enhanced Lead Scoring:Odoo18 uses the features of AI to produce leads score which determines the chances of conversion based on the past interaction and data. Enhancing the quality of leads received by the sales team, this predictive tool makes it easier for closing deals.
Advanced Communication Tracking:The current release builds upon communication log CRM features in odoo18, which enables sales departments to easily monitor communications with buyers. Users can now track emails, meetings, and calls directly within the platform, improving efficiency and collaboration.
Seamless Email Marketing Integration:The latest version 18 gives more connected CRM and Email Marketing in Odoo software, through which users can create precise email marketing strategies with the help of CRM data to enhance the range of outreach and customer relations.
Advanced CRM Dashboards and Reporting: Odoo18 has enhanced the CRM dashboard, with all its consumers getting an enhanced feature to be able to generate robust reports on the sales performance, leads, and conversion rate Among these reports, converting and exporting them is easier as it to support the better analysis of implementation.
How Odoo18 CRM Enhances Customer Relationships
Much of Odoo18’s CRM module, of course, ito improve the client’s interactions and sales. This is how these updates look like in practice,
Lead Nurturing with AI-Powered Insights: This makes it possible for Odoo18’s AI utilities for businesses to make the proper expectation of leads and to manage such leads better. Selling cycles are shorter because sales teams work on leads that are capable of transforming faster, at the same time the customer satisfaction.
Comprehensive Customer View: Odoo18 CRM offers a business a holistic view of their customers by storing and managing all communication with the client in one single application This takes pressure off of the sales and customer support teams that engage in most of the direct customer interactions.
Personalization at Scale: Through the connection of both CRM and electronic mail marketing, organizations can extend concrete and individual selling. This leads to improved customer attention, increased response rates, and still, more loyal customers.
Conclusion
Mobile Sales allows salespersons to access their CRM on their mobile devices while Odoo 18’s CRM provides customers with a rich set of tools to facilitate customer management. The improved communication tracking and better integration with other marketing tools based on AI, businesses can interact with customers more effectively.
With Odoo18 CRM, businesses have all they need to meet customers demands and challenges of sales services, grow and maintain healthy competition. Are you curious to make your customer managers more efficient? As Wan Buffer Services, we are ready to help you to deploy Odoo18 and make your CRM even more incredible.
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